Why Our 48-Hour Cancellation Policy Matters

At Pure Aesthetics, we’re honoured to be part of your transformational journey — helping you feel confident, cared for, and empowered through results-driven treatments and personalised support.

Every appointment we schedule is more than just a time slot — it’s a commitment of time, energy, preparation, and expertise from our team. That’s why we have a 48-hour cancellation policy in place, and why it’s so important that we uphold it.

So what happens when an appointment is cancelled last minute?

💬 A space that could’ve supported another client on our waiting list is lost
💬 Our highly trained therapists are left with empty time they can’t reclaim
💬 Resources and preparation time go to waste
💬 A 50%-100% cancellation charge will apply to cover some of that lost time

We genuinely understand that things can come up unexpectedly. Illness, emergencies, or unforeseen commitments — we’ve all been there. But frequent or last-minute cancellations can have a real impact on small businesses like ours and the people behind them.

It's about fairness, respect, and value.

We’re here because we love helping people feel their best. But part of that means creating boundaries that allow us to continue delivering a high standard of care — fairly and consistently.

By giving us plenty of notice (48 hours or more), you help us:

✅ Offer your appointment slot to someone else who’s been waiting
✅ Stay on track with our day and avoid gaps in the schedule
✅ Maintain fairness across the board for all our clients and staff

Thank you for your understanding 💛

We value the trust you place in us. Let’s continue working together to create lasting results and a calm, caring space for your transformation.

If you ever need to change your appointment, just let us know as early as possible. We’re always here to help — we just ask for a little consideration in return.

With gratitude,
Fiona & the Pure Aesthetics Team